Refund Policy

At Whitemount Publishing, customer satisfaction is our top priority. We offer a transparent refund policy to ensure you feel secure when using our services. Please read the following guidelines carefully.

1. 100% Satisfaction Guarantee

To provide you with the best service possible, we offer a satisfaction guarantee. If appropriate, we will revise our work to meet your initial requirements. Refund requests are handled on a case-by-case basis according to the terms outlined below.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

• Before Project Start: If you cancel your order before we have started working on your project, you are entitled to a full refund (less any transaction fees).
• Initial Draft Stage: If you are not satisfied with the initial draft or outline and request a refund within 48 hours of delivery, you may be eligible for a partial refund (up to 50%).
• Non-Delivery: If we fail to deliver the agreed-upon work within the specified timeframe and cannot provide a reasonable extension, you are entitled to a full refund.

3. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

• If you have already approved the final work or a significant milestone.
• Change of mind after the project has been completed or substantially progressed.
• Delays caused by lack of communication or feedback from your side.
• "Change of heart" regarding the project topic or direction after work has commenced.
• Minor errors that can be easily corrected through revisions.

4. Chargebacks

We encourage you to contact our support team to resolve any billing issues before filing a chargeback with your bank or credit card provider. Fraudulent chargebacks will be disputed, and we may blacklist legal action against users filing false claims.

5. How to Request a Refund

To request a refund, please contact our support team with your order details and a detailed explanation of your reason for the request. We aim to review and respond to all refund requests within 3-5 business days.